The terms & conditions will apply to all bookings to the exclusion of all other terms. We highly recommend you read them carefully before using our service as they contain important and relevant information. You will receive a request at time of booking to confirm you have agreed to and understood these terms & conditions. By going ahead with any booking, you confirm that you have fully understood and agreed to these terms & conditions.
This site is operated and owned by Chauffeur Lux Services If you have any queries about these terms & conditions or want to make a complaint about the website, please forward to email@example.com or alternatively call us on 01908764780.
Bookings & Cancellations
To make a booking with us, you must be 16 years of age or over. The booking is only valid for the journey and pick up time stated on the booking. Any change to pick up point, pick up time and/or destination will be accommodated subject to the availability of a vehicle, but may incur an additional charge. With the exception of service animals, pets and live animals are not generally permitted due to the high standards of our vehicles.
For all bookings, the first 30 minutes waiting time is complimentary. Waiting time in excess of 30 minutes is charged at £20.00 per hour, charged at 15 minute intervals.
We will use the email address provided at the time of booking to confirm the booking and all details and specifics.
Your order is only accepted after we confirm it to you via a document of confirmation which will be issued during our office hours.
All responsibility is with the customer to check all details are correct, before and after the booking confirmation.
All bookings to use our service within a 12 hour period should be made via phone.
If we are unable to provide the specific vehicle ordered we will supply an alternative vehicle of the same class or the next available size which can still accommodate your needs.
Any cancellations made within 24 hours of departure or pick up time will be payable in full. There will be no charge if a cancellation is made giving more than 24 hours’ notice.
Performance & Standards
We endeavor to keep our standards above the norm, offering a unique service within the industry which is designed to exceed expectations. Our drivers are all carefully selected by management to ensure they have sufficient experience in this sector and are highly dedicated.
All drivers use their own judgment and decision making skills on routes, while abiding by the law and bearing in mind traffic situations and road works. If you have any preference for a specific route, please tell the driver at the start of the journey or the driver will proceed with their planned route.
As all prices are on a fixed basis, the driver may choose the shortest route, the fastest route or any combination unless you state otherwise. We are always in touch with our drivers, passing on information which may disrupt a journey to enable avoidance of any disruptive event where reasonably possible. Our drivers are advised to arrive 30 minutes earlier than booking times to ensure there will be no delay in commencing a journey.
General traffic, road controls, weather conditions or road traffic accidents beyond our control may cause delays for which we accept no liability.
We do our best to keep up to date with the traffic situations and check each journey route nearer to departure or pick-up time to ensure, where necessary and possible, that our drivers can arrange alternative routes before reaching an adverse traffic event.
Except where we are negligent or in breach of contract or in breach of statutory duty, we are not liable for the costs of any delays, missed appointments, missed onward transit or the like if our driver and vehicle is at the scheduled pick up point at or before the contracted pick up time.
Our drivers adhere to a strict dress code. The uniform consists of a collared shirt, tie, trousers, shoes and a blazer or smart jumper.
You should expect your driver to open the door for you at all times, We aim to keep all our cars as clean and fresh as possible. If we are unable to provide the specific vehicle ordered we will supply an alternative vehicle of the same or substantially similar class which can accommodate your needs.
Luggage & Vehicle Space
We are also happy to accommodate child and booster seats.
Passengers with Special Requirements and Passengers with Reduced Mobility
We aim to accommodate all passengers and our drivers adhere to the Voluntary Taxi Accessibility Guidelines set out by the International Road Transport Union.
If any passenger requires assistance at either the pick-up or drop off point, please make this known to us at the time of booking. Our drivers will be pleased to provide reasonable assistance including, for example, helping a passenger to the door of the vehicle or the door of the destination if the door is not to far from where the vehicle has stopped.
Passengers who are unable to get in or get out of a vehicle unaided should travel with an appropriate carer to assist them. At their discretion, drivers may provide reasonable assistance, but this assistance may not be suitable for all passengers requiring special assistance.
If any passenger will be travelling with a service animal, a wheel chair or medical equipment, please let us know at the time of booking so we can ensure that the allocated vehicle has sufficient space.
Prospective business or personal account customers will have to undergo various background checks and credit checks. Where we agree to offer a credit account you will be invoiced monthly with a fully itemised account. Accounts are to be paid in full within 28 days of the invoice date and are subject to administration costs. We reserve the right to refuse any credit account application, terminate any account at any given notice or impose conditions on any account.
All passengers are expected to behave in a courteous manner.
Account customers are liable for the costs of any damage caused by your directors, employees, contractors, customers, suppliers, clients and/or anyone else using our services on your account.
For Non-Account customers, the lead passenger is liable for the costs of any damage caused by you or other passengers using our services under your booking. The lead passenger is the passenger named on the booking form or the name in which the booking is made.
Our drivers will refuse to carry any passenger that is intoxicated, threatening, abusive or conducts themselves inappropriately. In this instance, no refund will be issued.
If a passenger is responsible for any stain or contamination through being unwell or otherwise, we charge a standard soiling fee of £200 which is payable to cover valeting, repairs, maintenance and off-road costs.
We do not accept cash payments.
We do not accept cheques.
Same as set out above, all bookings must be made by debit or credit card at the time of booking. All payments made by debit cards are subject to a 1% surcharge and all payments made by credit cards are subject to a 2.5% surcharge.
All debit and credit card payments are processed over a secure connection provided by Worldpay, a recognized secure payment gateway provider. To make sure you always have the highest level of security, your payment details are automatically encrypted when you enter them. We accept Maestro, MasterCard and all visa debit and credit cards.
All transactions will be processed in GBP Sterling. All refunds due in accordance with these terms and conditions will be processed within 48 hours.
Refunds will only be made to the card used to make initial payment.
For account customers, once your account is accepted and opened, you will be billed monthly with a fully itemised bill. All accounts are to be settled within 28 days of the invoice date. All accounts are subject to administration costs. We reserve the right to refuse or terminate any account at any given time or to impose additional account conditions.
Insurance, Licensing & Indemnity
Chauffeur lux services maintains insurance policies to ensure compliance with its statutory obligations.
We undertake at all times to have in place adequate insurance to cover any damage, loss or injury that may be sustained by any passenger or goods or in the course of a journey, and as required for compliance with the relevant Licensing Authorities in England and Wales.
We hereby undertake to comply with data protection legislation in force in the United Kingdom at all times during the course of this agreement.
Nothing in these terms and conditions shall limit or exclude our liability for (a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; or (b) fraud or fraudulent misrepresentation.
To the fullest extent permitted by law we will not be liable to the customer or any passengers in contract, tort, negligence, breach of statutory duty or otherwise for any loss, damage, costs or expenses of any nature whatsoever incurred or suffered by the customer or any passengers of an indirect or consequential nature including without limitation any economic loss or other loss of turnover, profits, business or goodwill.
Our total liability to the customer and all passengers in respect of all other losses arising under or in connection with a booking and use of our services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise shall in no circumstances exceed the greater of the charges for the journey in which the liability arose and £100.00.
The customer and any passengers will indemnify and hold harmless Chauffeur lux services from and against all Claims and Losses arising directly or indirectly from or in any way connected with the acts and omissions of the customer or any passengers, whether wilful, negligent, fraudulent, dishonest, reckless or otherwise and in any way connected with the booking and services. ‘Claims’ will mean all demands, claims, proceedings, penalties, fines and liability (whether criminal or civil, in contract, tort or otherwise), and ‘Losses’ will mean all losses including without limitation financial losses, damages, legal costs and other expenses of any nature whatsoever.
The customer and any passengers acknowledge that in using the services that they do not do so in reliance on any representation, warranty or other provision except as expressly provided in these terms and conditions. All other terms implied by statute or common law are excluded from this agreement to the fullest extent permitted by law.
This section “Insurance, Licensing & Indemnity” shall survive termination of the agreement howsoever arising.
We have a price list setting out charges for the more popular journeys. If you would like a quote for journeys not on our price list, you can obtain one by either calling 01908 764 780 or emailing firstname.lastname@example.org.
We aim to keep our prices as competitive as possible and may, at our discretion, offer discounts for special occasions, repeat or multiple bookings or in special circumstances.
Any information we obtain including payment details and personal details will never be shared with any third parties. Chauffeur lux services will never directly or indirectly use or permit others to use information other than for the purpose intended.
Our main aim is customer satisfaction. In the unlikely event that you need to make a complaint about any driver or the service you receive, in the first instance please write to us at email@example.com setting out the nature of the complaint and providing as much detail as possible. We will acknowledge all complaints within 5 working days and aim to respond to all complaints within 10 working days. If a response will take longer, we will write to you to let you know how much longer and why.
We will thoroughly investigate any complaint received and will deal with any complaint in a fair, impartial and objective manner. All complaints will be handled with tact and consideration and we will never take a complaint personally.
We want you to contact us rather than just stop using our service.
If we are at fault, we will offer a sincere apology, a genuine commitment to avoid repetition and will try to put things right.
If we are not at fault, we will explain why.
We are always looking for ways in which to improve our service and our customer’s experience.
If you have any suggestions as to how we may improve our service, please write to us at firstname.lastname@example.org.
Children under the age of 16 shall not be permitted to travel alone. Children between 16 and 18 shall only be permitted to travel alone with the consent of their parent or guardian and such consent shall be presumed by us. If, however, a driver believes a person is under 16 or does not have parental or guardian consent, then they may ask to see ID. Further, at the driver’s sole and absolute discretion they may refuse to allow a passenger on board who they believe is under 16 or does not have parental or guardian consent. In such case the full fare for the journey will still be payable.
The Company conducts annual criminal record checks on all drivers, together with a review of their drivers licence However, we do not warrant, represent or undertake that this procedure will reveal any problems which may not be transparent from the documents presented to us.
We reserve the right, in our sole and absolute discretion, to refuse to carry any property. Passengers may not bring property:
* Which is hazardous, noxious, offensive or of an inflammable nature;
* Where possession and/or carriage of such property is an illegal act;
* Is likely to cause damage to other property or the vehicle; or
* Is likely to cause injury to themselves, other passengers or the driver.
Passengers shall remain fully responsible for all property they travel with. We do not accept any responsibility for any loss or damage to any property. The customer and all passengers should ensure all their property is appropriately insured.
Passengers should ensure they have all their property in their possession before leaving the vehicle.
If any property is left in a vehicle, it will be removed by the driver. Whilst drivers will endeavour to deliver lost property found in their vehicle to our offices on the same day, depending on the work commitments and location of the driver it may take longer before lost property is returned. We will contact you by email or telephone to advise that a driver has handed in lost property. Lost property may be collected from our office Monday to Fridays (except for public holidays) between 10am and 4pm. Passengers should telephone the office before travelling there to confirm that the property has been returned.
We do not charge for storing lost property for the first week after informing you that it is available for collection from our offices. After the first week, we charges £5 per night for the storage of property received from drivers. If you require the property to be delivered, you will be charged the full fare for such journey.
Any property remaining unclaimed for a period of 1 month from the date we notify you that it is available for collection shall become the property of Chauffeur lux services and will either be donated to charity, recycled, disposed of or auctioned. Where readily apparent from the face of the property, personal data will be removed and destroyed securely. We are under no obligation to wipe data from any computer or other mobile device whether or not password protected.
Force majeure: For the purposes of these terms and conditions, Force Majeure Event means an event beyond the reasonable control of us and our drivers including but not limited to strikes, lock-outs or other industrial disputes, failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of our subcontractors.
We shall not be liable to the customer or passengers as a result of any delay or failure to perform our obligations as a result of a Force Majeure Event.
Notices: any notice or other communication required to be given to a party under or in connection with the agreement shall be in writing and shall be delivered to the other party personally or sent by prepaid first-class post, recorded delivery or by commercial courier, at its registered office (if a company) or (in any other case) the address given on a booking. Any notice or other communication shall be deemed to have been duly received if delivered personally, when left at the address referred to above or, if sent by pre-paid first-class post or recorded delivery, at 9.00 am on the second business day after posting, or if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed.
Waiver: A waiver of any right under the agreement is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy under the agreement or by law shall constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
Unless specifically provided otherwise, rights arising under the agreement are cumulative and do not exclude rights provided by law.
Severance: If a court or any other competent authority finds that any provision of the agreement (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of the agreement shall not be affected.
If any invalid, unenforceable or illegal provision of the agreement would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
We may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights under the agreement and may subcontract or delegate in any manner any or all of our obligations under the agreement to any third party or agent.
No partnership: Nothing in the agreement is intended to, or shall be deemed to, constitute a partnership or joint venture of any kind between any of the parties, nor constitute any party the agent of another party for any purpose. No party shall have authority to act as agent for, or to bind, the other party in any way.
Third parties: Other than as expressly or by implication provided in these terms and conditions, a person who is not a party to the agreement shall not have any rights under or in connection with it.
Variation: Except as set out in these terms and conditions, any variation, including the introduction of any additional terms and conditions, to the agreement shall only be binding when agreed in writing and signed by us.
Governing law and jurisdiction: The agreement, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.